In times of BBB, many take the opportunity to reactivate the Globoplay subscription at this time of year to follow the progress of the reality. However, no one is free to forget their credentials after not accessing the service for some time.
If you don’t have your login information saved on your browser or mobile phone, be aware that the streaming platform offers some options to regain access. See how to proceed by following our guide below.
How to regain access to an account on Globoplay
The tests were carried out on the service’s official application for iPhone, however, the following steps also work on the web version (https://myaccount.globo.com/) and also on Android.
1. Tap the profile icon on the upper right side, then tap ‘Sign in’.
2. Access the option ‘Forgot your login’ and enter the mobile number registered in the service. Then select the checkbox next to ‘I’m not a robot’ and tap ‘Next’.
4. The last step is to enter the code received by SMS and then tap ‘Next’ to be able to access your account again.
What to do if you forget your password
1. Tap the profile icon > ‘Login’ and access the ‘Forgot your password’ option.
2. Then, enter the email account registered on the platform, check the ‘I’m not a robot’ option and tap ‘Send’.
4. As in the example above, you will receive a message whose subject is: ‘Click to recover your password’.
5. At the end, tap on ‘Recover password’, enter a new combination of characters and finish the process by tapping ‘Save’.
I don’t have access to the e-mail registered on Globoplay, now what?
Even if you no longer have access to the address you used in your registration, know that it is possible to create a new password via SMS. See how it works.
1. The first steps are identical to the previous process. Also, enter your email address again (even if you can’t access it). What changes is tapping on the ‘Request a code via SMS’ option.
2. Enter the mobile number registered in the service and wait for the message.
3. At the end, enter the code received, check the ‘I’m not a robot’ option and tap ‘Continue’.
4. The last step is to create a password and, finally, tap on ‘Save’ to finish the procedure.
After registering a new password, you will receive an email confirming that your credential has been changed.
Ready! Now you know three ways to regain access to your Globoplay account.
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